FAQ

If your questions aren’t answered here, please contact us at Adelaide Harvests. We would be glad to assist.

Account Registration

To place an order, you have to first create an account.

Click on ‘Login’ in the upper right corner

Under the ‘Register’ side of the page, fill in your email and password and click ‘Register’

It’s free to create an account with Adelaide Harvests.

Once you’ve registered an account, you can click on ‘My Account’ at the top of the page. You can edit your account information in the following page. If you are still having issues, please email us at support@adelaideharvest.com

Alternatively, call us at +65 9488 3322 (Singapore) or +61 (0)415 728 488 (Adelaide).

Placing an Order

1. Register an account with Adelaide Harvests
2. Login to your Adelaide Harvests Account
3. To start shopping, simply select the product that you want to purchase, choose the quantity and click ’ADD TO CART’. You may also adjust the quantity or remove items once they are in your cart
4. After selecting all the items that you want, go to the shopping basket icon ’My Cart’ in the upper right corner and click ’PROCEED TO CHECKOUT’
5. Enter your Delivery Address, Delivery Date and indicate the Time, then click ’PROCEED TO PAYPAL
6. You will be prompted to make payment using PayPal. Note, you do not need to create a PayPal account to make payment
7. After payment, you will receive an email order confirmation
8. You can also check ’Your Orders’ to ensure that your order has been processed

Yes you can! Immediately contact us at inquiry@adelaideharvests.com and we will do all that we can to honor your request. However if the order has already begun the shipping process, we cannot change or cancel it.

You will receive an email confirmation as well as a shipping notification for each order placed online. The email confirmation should arrive within 24 hours. This confirms that we have started processing your order and provides you with your order confirmation number. The shipping notification is sent to you the moment your product is shipped.

Tracking number will be provided by Singpost which will enable you to track your order status on their website.

If you want to make a large, commercial order, please email us at inquiry@adelaideharvests.com and specify the product and quantities you would like to order. We will respond to you within 24 hours.

Payment

You can pay using Paypal Express checkout, the safest and securest payment gateway on the internet. Paypal accepts Visa, MasterCard, Discover and American Express credit cards or bank transfers. You do not need to create a PayPal account to make a payment.

Delivery

We deliver to all home and office addresses within Singapore mainland, except for Jurong Island.

Domestic delivery within Singapore is typically 1 to 2 days.  Delivery outside of Singapore will follow the International small parcel delivery time-frame offered by SingPost.  During festive seasons there could be delays in delivery.

There are delivery charges which will be shown when you are checking out. Currently the shipping costs S$10 as a flat rate.  Charges could be waived when your purchase exceeds a threshold amount which will be indicated during check-out.  This waiver process could be changed over time.

Immediately send an email to inquiry@adelaideharvests.com with the necessary changes and we will update the delivery address. If the order has already begun its delivery process, we will be unable to change the delivery address.

We seek your understanding to have an appropriate person present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you to reschedule another delivery date and time.

Products will be packed into cardboard boxes with bubble wraps and fillers to ensure that they will be delivered undamaged.

All our deliveries will be delivered by Singpost.

Problems with my purchase

Please read our Shipping and Return Policy.

If an item is missing from your order, please contact us immediately at inquiry@adelaideharvests.com advising us the item that is missing and the order number. Will will get back to you within 24 hours.

My Account

We store your username and password, any shipping addresses you’ve used, your billing address information and past orders. We do not store your credit card information.

Move your cursor over the picture of the product. A heart icon should appear on the top right of the image. Click that and let it load. The product is successfully added when the ‘Product added!’ text pops up.

If you have forgotten your password, click ‘My Account’, click on the ‘Lost your password?‘ link. On the password retrieval page, you may enter your e-mail address, and we’ll email you a link to change your password.

All personal information will be kept private as we don’t sell, rent or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.Read More About the Privacy Policy.

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